{"id":12,"date":"2026-05-06T00:17:10","date_gmt":"2026-05-06T00:17:10","guid":{"rendered":"https:\/\/darkstarztechnologies.com\/?page_id=12"},"modified":"2026-05-06T00:17:10","modified_gmt":"2026-05-06T00:17:10","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/darkstarztechnologies.com\/?page_id=12","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:12b0eaf9-a747-48c0-8cc7-7aff86f000ac-11\" data-testid=\"conversation-turn-4\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\r\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\r\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\r\n<div class=\"flex max-w-full flex-col gap-4 grow\">\r\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"7239f57d-ad14-4757-a1b0-6eaa340c0310\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\">\r\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\r\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\">\r\n<h1 data-section-id=\"1pjd30x\" data-start=\"0\" data-end=\"67\">Refund &amp; Returns Policy for <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">DarkstarzTechnologies<\/span><\/span><\/h1>\r\n<p data-start=\"69\" data-end=\"100\"><strong data-start=\"69\" data-end=\"88\">Effective Date:<\/strong> May 5, 2026<\/p>\r\n<p data-start=\"102\" data-end=\"168\">Thank you for shopping with <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">DarkstarzTechnologies<\/span><\/span>.<\/p>\r\n<p data-start=\"170\" data-end=\"322\">Because we sell <strong data-start=\"186\" data-end=\"231\">digital products and downloadable content<\/strong>, all sales are generally considered final once the product has been delivered or accessed.<\/p>\r\n<p data-start=\"324\" data-end=\"383\">Please read this policy carefully before making a purchase.<\/p>\r\n<hr data-start=\"385\" data-end=\"388\" \/>\r\n<h1 data-section-id=\"1qfjry3\" data-start=\"390\" data-end=\"411\">1. Digital Products<\/h1>\r\n<p data-start=\"413\" data-end=\"477\">Our store offers digital products including, but not limited to:<\/p>\r\n<ul data-start=\"479\" data-end=\"624\">\r\n<li data-section-id=\"y78csn\" data-start=\"479\" data-end=\"489\">Software<\/li>\r\n<li data-section-id=\"vv3l3m\" data-start=\"490\" data-end=\"499\">Plugins<\/li>\r\n<li data-section-id=\"1jphbe9\" data-start=\"500\" data-end=\"516\">Website themes<\/li>\r\n<li data-section-id=\"1pgl3nv\" data-start=\"517\" data-end=\"528\">Templates<\/li>\r\n<li data-section-id=\"nzninf\" data-start=\"529\" data-end=\"542\">Audio files<\/li>\r\n<li data-section-id=\"93c69p\" data-start=\"543\" data-end=\"553\">Graphics<\/li>\r\n<li data-section-id=\"b32f86\" data-start=\"554\" data-end=\"569\">Digital media<\/li>\r\n<li data-section-id=\"15jqbka\" data-start=\"570\" data-end=\"594\">Downloadable documents<\/li>\r\n<li data-section-id=\"1v6ge5u\" data-start=\"595\" data-end=\"624\">Licenses and digital assets<\/li>\r\n<\/ul>\r\n<p data-start=\"626\" data-end=\"656\">No physical items are shipped.<\/p>\r\n<hr data-start=\"658\" data-end=\"661\" \/>\r\n<h1 data-section-id=\"nnvoua\" data-start=\"663\" data-end=\"678\">2. No Returns<\/h1>\r\n<p data-start=\"680\" data-end=\"767\">Due to the nature of digital downloads, we do <strong data-start=\"726\" data-end=\"761\">not accept returns or exchanges<\/strong> once:<\/p>\r\n<ul data-start=\"769\" data-end=\"918\">\r\n<li data-section-id=\"dd9scs\" data-start=\"769\" data-end=\"797\">A file has been downloaded<\/li>\r\n<li data-section-id=\"1kjqa70\" data-start=\"798\" data-end=\"838\">Access to the product has been granted<\/li>\r\n<li data-section-id=\"re3rgu\" data-start=\"839\" data-end=\"870\">A license key has been issued<\/li>\r\n<li data-section-id=\"1elavea\" data-start=\"871\" data-end=\"918\">The product has been delivered electronically<\/li>\r\n<\/ul>\r\n<p data-start=\"920\" data-end=\"967\">Digital products cannot be physically returned.<\/p>\r\n<hr data-start=\"969\" data-end=\"972\" \/>\r\n<h1 data-section-id=\"1vkkcoo\" data-start=\"974\" data-end=\"997\">3. Refund Eligibility<\/h1>\r\n<p data-start=\"999\" data-end=\"1069\">Refunds may only be considered under limited circumstances, including:<\/p>\r\n<ul data-start=\"1071\" data-end=\"1260\">\r\n<li data-section-id=\"1u7121z\" data-start=\"1071\" data-end=\"1092\">Duplicate purchases<\/li>\r\n<li data-section-id=\"515q3m\" data-start=\"1093\" data-end=\"1150\">Corrupted or inaccessible files that cannot be replaced<\/li>\r\n<li data-section-id=\"givc87\" data-start=\"1151\" data-end=\"1230\">Technical issues caused directly by our product that we are unable to resolve<\/li>\r\n<li data-section-id=\"9oehcu\" data-start=\"1231\" data-end=\"1260\">Incorrect product delivered<\/li>\r\n<\/ul>\r\n<p data-start=\"1262\" data-end=\"1326\">Refund requests must be submitted within <strong data-start=\"1303\" data-end=\"1313\">7 days<\/strong> of purchase.<\/p>\r\n<hr data-start=\"1328\" data-end=\"1331\" \/>\r\n<h1 data-section-id=\"mok4sv\" data-start=\"1333\" data-end=\"1363\">4. Non-Refundable Situations<\/h1>\r\n<p data-start=\"1365\" data-end=\"1397\">Refunds will not be granted for:<\/p>\r\n<ul data-start=\"1399\" data-end=\"1746\">\r\n<li data-section-id=\"az40eh\" data-start=\"1399\" data-end=\"1415\">Change of mind<\/li>\r\n<li data-section-id=\"1ine6ge\" data-start=\"1416\" data-end=\"1438\">Accidental purchases<\/li>\r\n<li data-section-id=\"6f1xqd\" data-start=\"1439\" data-end=\"1468\">Lack of technical knowledge<\/li>\r\n<li data-section-id=\"4ucwwq\" data-start=\"1469\" data-end=\"1547\">Incompatibility with third-party software not listed in product requirements<\/li>\r\n<li data-section-id=\"npt5sv\" data-start=\"1548\" data-end=\"1586\">Failure to read product descriptions<\/li>\r\n<li data-section-id=\"l0oi4q\" data-start=\"1587\" data-end=\"1651\">Download issues caused by customer internet or device problems<\/li>\r\n<li data-section-id=\"114nbtu\" data-start=\"1652\" data-end=\"1680\">Failure to use the product<\/li>\r\n<li data-section-id=\"m42qlc\" data-start=\"1681\" data-end=\"1746\">Dissatisfaction with features clearly described before purchase<\/li>\r\n<\/ul>\r\n<hr data-start=\"1748\" data-end=\"1751\" \/>\r\n<h1 data-section-id=\"1yrfd1d\" data-start=\"1753\" data-end=\"1775\">5. Technical Support<\/h1>\r\n<p data-start=\"1777\" data-end=\"1862\">We are committed to helping customers successfully access and use purchased products.<\/p>\r\n<p data-start=\"1864\" data-end=\"1994\">If you experience technical problems, contact us before requesting a refund. We will make reasonable efforts to resolve the issue.<\/p>\r\n<hr data-start=\"1996\" data-end=\"1999\" \/>\r\n<h1 data-section-id=\"12febpf\" data-start=\"2001\" data-end=\"2028\">6. Chargebacks &amp; Disputes<\/h1>\r\n<p data-start=\"2030\" data-end=\"2133\">Initiating unauthorized chargebacks or payment disputes after receiving digital products may result in:<\/p>\r\n<ul data-start=\"2135\" data-end=\"2244\">\r\n<li data-section-id=\"mvltw0\" data-start=\"2135\" data-end=\"2157\">Suspension of access<\/li>\r\n<li data-section-id=\"2zvbjb\" data-start=\"2158\" data-end=\"2179\">License termination<\/li>\r\n<li data-section-id=\"1r2qsb2\" data-start=\"2180\" data-end=\"2202\">Account restrictions<\/li>\r\n<li data-section-id=\"16h1rzu\" data-start=\"2203\" data-end=\"2244\">Permanent banning from future purchases<\/li>\r\n<\/ul>\r\n<p data-start=\"2246\" data-end=\"2313\">We encourage customers to contact us first to resolve any concerns.<\/p>\r\n<hr data-start=\"2315\" data-end=\"2318\" \/>\r\n<h1 data-section-id=\"17280dy\" data-start=\"2320\" data-end=\"2340\">7. Product Updates<\/h1>\r\n<p data-start=\"2342\" data-end=\"2422\">Some products may receive updates, improvements, or bug fixes at our discretion.<\/p>\r\n<p data-start=\"2424\" data-end=\"2513\">Unless explicitly stated, purchases do not guarantee lifetime updates or future versions.<\/p>\r\n<hr data-start=\"2515\" data-end=\"2518\" \/>\r\n<h1 data-section-id=\"h1m7kr\" data-start=\"2520\" data-end=\"2543\">8. License Revocation<\/h1>\r\n<p data-start=\"2545\" data-end=\"2687\">Violation of our licensing terms, unauthorized redistribution, piracy, or fraudulent activity may result in license revocation without refund.<\/p>\r\n<hr data-start=\"2689\" data-end=\"2692\" \/>\r\n<h1 data-section-id=\"135yv3r\" data-start=\"2694\" data-end=\"2709\">9. Contact Us<\/h1>\r\n<p data-start=\"2711\" data-end=\"2761\">For refund requests or support inquiries, contact:<\/p>\r\n<p data-start=\"2763\" data-end=\"2872\"><strong data-start=\"2763\" data-end=\"2788\">DarkstarzTechnologies<\/strong><br data-start=\"2788\" data-end=\"2791\" \/>Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2798\" data-end=\"2831\">support@darkstarztechnologies.com<\/a><br data-start=\"2831\" data-end=\"2834\" \/>Website: <a class=\"decorated-link cursor-pointer\" target=\"_new\" rel=\"noopener\" data-start=\"2843\" data-end=\"2872\">www.darkstarztechnologies.com<\/a><\/p>\r\n<p data-start=\"2874\" data-end=\"2889\">Please include:<\/p>\r\n<ul data-start=\"2891\" data-end=\"2969\">\r\n<li data-section-id=\"1ltdx4k\" data-start=\"2891\" data-end=\"2910\">Your order number<\/li>\r\n<li data-section-id=\"10qxprj\" data-start=\"2911\" data-end=\"2927\">Purchase email<\/li>\r\n<li data-section-id=\"1stg5k4\" data-start=\"2928\" data-end=\"2942\">Product name<\/li>\r\n<li data-section-id=\"1qsq7c7\" data-start=\"2943\" data-end=\"2969\">Description of the issue<\/li>\r\n<\/ul>\r\n<hr data-start=\"2971\" data-end=\"2974\" \/>\r\n<h1 data-section-id=\"15ftmdn\" data-start=\"2976\" data-end=\"2993\">Consumer Rights<\/h1>\r\n<p data-start=\"2995\" data-end=\"3164\" data-is-last-node=\"\" data-is-only-node=\"\">This policy does not override any consumer protection rights required by applicable law. Certain jurisdictions may provide additional rights regarding digital purchases.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div class=\"z-0 flex min-h-[46px] justify-start\">\u00a0<\/div>\r\n<div class=\"mt-3 w-full empty:hidden\">\r\n<div class=\"text-center\">\u00a0<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/section>\r\n<div class=\"pointer-events-none -mt-px h-px translate-y-[calc(var(--scroll-root-safe-area-inset-bottom)-14*var(--spacing))]\" aria-hidden=\"true\">\u00a0<\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy for DarkstarzTechnologies Effective Date: May 5, 2026 Thank you for shopping with DarkstarzTechnologies. Because we sell digital products and downloadable&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/darkstarztechnologies.com\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/darkstarztechnologies.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/darkstarztechnologies.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/darkstarztechnologies.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/darkstarztechnologies.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":1,"href":"https:\/\/darkstarztechnologies.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":34,"href":"https:\/\/darkstarztechnologies.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions\/34"}],"wp:attachment":[{"href":"https:\/\/darkstarztechnologies.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}