Refund and Returns Policy

Refund & Returns Policy for DarkstarzTechnologies

Effective Date: May 5, 2026

Thank you for shopping with DarkstarzTechnologies.

Because we sell digital products and downloadable content, all sales are generally considered final once the product has been delivered or accessed.

Please read this policy carefully before making a purchase.

1. Digital Products

Our store offers digital products including, but not limited to:

  • Software
  • Plugins
  • Website themes
  • Templates
  • Audio files
  • Graphics
  • Digital media
  • Downloadable documents
  • Licenses and digital assets

No physical items are shipped.

2. No Returns

Due to the nature of digital downloads, we do not accept returns or exchanges once:

  • A file has been downloaded
  • Access to the product has been granted
  • A license key has been issued
  • The product has been delivered electronically

Digital products cannot be physically returned.

3. Refund Eligibility

Refunds may only be considered under limited circumstances, including:

  • Duplicate purchases
  • Corrupted or inaccessible files that cannot be replaced
  • Technical issues caused directly by our product that we are unable to resolve
  • Incorrect product delivered

Refund requests must be submitted within 7 days of purchase.

4. Non-Refundable Situations

Refunds will not be granted for:

  • Change of mind
  • Accidental purchases
  • Lack of technical knowledge
  • Incompatibility with third-party software not listed in product requirements
  • Failure to read product descriptions
  • Download issues caused by customer internet or device problems
  • Failure to use the product
  • Dissatisfaction with features clearly described before purchase

5. Technical Support

We are committed to helping customers successfully access and use purchased products.

If you experience technical problems, contact us before requesting a refund. We will make reasonable efforts to resolve the issue.

6. Chargebacks & Disputes

Initiating unauthorized chargebacks or payment disputes after receiving digital products may result in:

  • Suspension of access
  • License termination
  • Account restrictions
  • Permanent banning from future purchases

We encourage customers to contact us first to resolve any concerns.

7. Product Updates

Some products may receive updates, improvements, or bug fixes at our discretion.

Unless explicitly stated, purchases do not guarantee lifetime updates or future versions.

8. License Revocation

Violation of our licensing terms, unauthorized redistribution, piracy, or fraudulent activity may result in license revocation without refund.

9. Contact Us

For refund requests or support inquiries, contact:

DarkstarzTechnologies
Email: support@darkstarztechnologies.com
Website: www.darkstarztechnologies.com

Please include:

  • Your order number
  • Purchase email
  • Product name
  • Description of the issue

Consumer Rights

This policy does not override any consumer protection rights required by applicable law. Certain jurisdictions may provide additional rights regarding digital purchases.